Cancellation and Reservation Policy

BOOKINGS

Booking methods: Bookings can be made via:

Online form available on our website: www.luxurybusbarcelona.com
Email to: reservas@limosbarcelona.com WhatsApp: 651754466
You must provide the date, time, pick-up location, destination, number of passengers and any other relevant details for the service.
Minimum notice: We recommend booking at least 48 hours in advance to ensure availability. If you require a service with shorter notice, please contact us directly — we’ll do our best to accommodate your request, subject to fleet availability.
Booking confirmation: Once your request has been received, you’ll receive a proposal with availability via email or WhatsApp within a maximum of 24 hours. The booking will only be confirmed once full payment for the service has been received. Our Customer Service hours are Monday to Friday from 8:00 am to 4:00 pm. Requests received outside these hours will be answered as soon as possible on the next working day.
Advance payment: The full amount must be paid at the time of booking. If payment is not received within a reasonable period after the request, availability cannot be guaranteed.
Payment methods: We accept credit/debit card payments and bank transfers.

CHANGES TO BOOKINGS

Modifications: Changes to the date, time or number of passengers are subject to availability and must be requested at least 48 hours in advance.
Rate revision: Depending on the requested change, the price may be adjusted accordingly.

CANCELLATIONS

Free cancellation: Cancellations made more than 10 days before the service date are entitled to a full refund of the deposit.
Cancellations between 3 and 9 days: 75% of the deposit will be refunded.
Cancellations between 71 and 48 hours: 50% of the deposit will be refunded.
Cancellations less than 47 hours in advance: The deposit is non-refundable.
No-show: In the event of a no-show by the client on the agreed date and time, 100% of the service amount will be charged with no right to a refund.

EXCEPTIONAL CIRCUMSTANCES

In the event of cancellation due to duly justified force majeure (extreme weather conditions, health restrictions, etc.), each case will be assessed individually to offer a flexible solution, in accordance with Regulation (EU) 181/2011 and the Spanish Consumer Protection Law (RD1/2007).